Job Description :

• Handle and review student inquiries to understand their requirements and eligibility,
  encouraging course registrations and managing follow-up processes.
• Ensure smooth communication with students throughout the inquiry and registration
  process.
• Provide guidance on IELTS, CELPIP, and PTE courses, including detailed information
  on fees, batch timings, and faculty.
• Give information on other services such as FE, IV, NIV, and Auxiliary products.
• Maintain accurate records of inquiries and follow-ups in the IMS system.
• Submit completed registration documents to relevant departments and ensure all records
  are properly maintained.

Job Description :

• Manage the treasury team and oversee daily banking operations.
• Reload credit cards when balances fall below the set limit and ensure accurate credit card
  balance reports are sent daily.
• Update and email daily bank balance reports for all companies.
• Submit forex remittance documents to the bank on the same day.
• Monitor and review interest rate changes, liaising with banks as needed.
• Maintain the bank loan chart and submit monthly reports.
• Guide teams on payment modes, charges, and other treasury-related tasks across
  University, Maninagar, and Shilaj.
• Perform bank reconciliation, ensure timely vendor payments, manage EMI schedules,
  and process salaries, taxes, and refunds.
• Complete any additional tasks assigned by management.

Job Description :

• Attend to walk-in clients and guests, ensuring a professional and welcoming experience.
• Update and maintain client details in CRM and IMS systems, including handling
  telephonic and email inquiries.
• Answer incoming calls, direct them to the appropriate departments, and arrange follow-
  ups as needed.
• Keep the reception area clean and organized, and manage staff movement, courier, and
  gate pass registers.
• Perform additional tasks as assigned by management.

Job Description :

• Administer and maintain all computer hardware, including laptops, printers, biometric
  machines, CCTV, and network devices to ensure smooth operations.
• Track inventory, manage warranty sheets, and ensure proper LAN setup and internet
  connectivity.
• Monitor system and server performance daily, prepare network diagrams, and manage
  LAN cable dressing, tagging, and IP address allocation.
• Review the ticketing system each morning, update statuses, and address any complaints
  promptly to maintain smooth operations.
• Clean and service all computers every 15 days, provide RDP support for troubleshooting,
  and ensure systems/devices are signed out properly.
• Educate employees on resolving hardware issues, maintain device tagging, and manage
  rented printer/Xerox machine records.
• Source and manage vendors for AMC contracts, assist in purchasing new hardware,
  handle petty cash, and update budget sheets.
• Conduct weekly branch visits for maintenance.

Job Description :

• Counsel clients in person, providing detailed guidance on immigration programs
  including Canada PR, Express Entry, PNPs, and job search assistance, as well as any new
  products.
• Manage inquiry leads, counsel clients, and sell services. Acquire new clients and follow
  up with existing ones to meet sales targets.
• Handle the registration process, including obtaining signed agreements and client ID
  proof, and coordinating with coaching counselors.
• Maintain accurate CRM records of client interactions, follow-ups, and registration
  details.
• Educate yourself on immigration programs, attend necessary trainings, and stay updated
  with official immigration websites.
• Ensure client waiting time is minimized, provide excellent customer service, and attend
  company events as required.

Job Description :

• Ensure CRM functionality is operational and effective across the organization.
• Oversee mobile app implementation and manage related tasks.
• Identify CRM training needs and prepare training modules for different profiles.
• Collect new CRM requirements, get approvals, and coordinate with vendors for
  implementation.
• Implement necessary tools and systems in collaboration with vendors.
• Update monthly CRM reports and provide them to respective managers with deadlines.
• Prepare daily work reports as required.

Job Description :

• Client Guidance: Assist clients with all immigration procedures, including eligibility
  checks, documentation, and application submissions.
• Document Management: Oversee the preparation and timely submission of required
  documents, including ECA applications.
• Handle Complex Cases: Manage and resolve QUERY/ADR/INELIGIBLE/REFUSALS
  issues, providing effective solutions.
• Client Updates: Communicate regularly with clients about their status, immigration law
  changes, and potential delays.
• Post-Visa Support: Guide clients on landing in Canada and introduce them to post-visa
  services such as job search assistance.
• Achieve Targets: Meet assigned targets for client acquisition and application processing.

Job Description :

• Conduct comprehensive audits across all departments of Rao Consultants & HUE,
  including IV Sales & Operations, FE Sales & Operations, Coaching, NIV Sales &
  Operations, Client Service, Auxiliary (Pre & Post), Forex, Marketing, Contact Centre,
  Finance & Accounts, PRO & BDM, and HUE processes.
• Submit audit reports to the Manager and follow up regularly to ensure closure of non-
  compliance issues.
• Perform any other tasks assigned by the Manager or Management.

Job Description :

• Analyze Client Behavior to uncover new business opportunities.
• Respond to Queries quickly and professionally to drive revenue.
• Build Relationships through exceptional after-sales service.
• Increase Engagement with targeted strategies.
• Create Positive Onboarding experiences for new clients.
• Regular Interaction via phone, email, or in-person.
• Ensure Satisfaction to enhance retention and reduce complaints.
• Address Objections and Complaints effectively.
• Coordinate Execution with internal and external teams.
• Maintain Client Records accurately.

Job Description :

• Manage business development for Post Visa and Pre Visa products.
• Coordinate with vendors for air ticketing, accommodation, forex, and insurance, ensuring
  agreements are valid.
• Conduct pre-departure briefings for clients and students.
• Oversee timely delivery of pre-visa products like passports and loans.
• Monitor team performance, follow-ups, and cross-selling between departments.
• Prepare and review daily work reports.
• Handle tasks assigned by management.

Job Description :

• Assist Counsellors with document follow-ups, file preparation, and submission.
• Coordinate with clients alongside Counsellors for required actions.
• Ensure timely collection and tracking of client documents after registration.
• Update sheets and CRM as needed.
• Maintain client folders and manage submission timelines.
• Handle additional tasks assigned by Manager or Management.

Job Description :

• Perform audits of agreements, receipts, credit cards, and monthly reports (IV/NIV/FE).
• Conduct audits for live sheet status, DCR, collection sheets, and bank books.
• Audit vendor transactions, refunds, cancellations, and special allowances.
• Carry out audits for air ticket, insurance, hotel invoices, and miscellaneous vendor
  accounts.
• Conduct reconciliation audits for collections and loans.
• Process audits for Admin, HR, Finance, and due reports.
• Ensure accurate auditing of fixed assets, invoices, college commissions, and profit
  markups.
• Validate and cross-check data for authenticity and accuracy.
• Handle additional tasks assigned by management.

Job Description :

• Manage and execute the payroll process, ensuring timely and accurate salary disbursement for all employees.
• Collaborate with HR and Finance teams to maintain accurate employee records and ensure data integrity.
• Handle payroll-related inquiries, resolving discrepancies and addressing employee concerns.
• Ensure compliance with payroll regulations, taxes, and benefits at local, state, and federal levels.
• Generate payroll reports for management, providing insights into payroll trends and issues.
• Conduct audits and collaborate with external auditors during payroll audits to ensure compliance.
• Stay updated on industry trends, legislative changes, and payroll best practices, ensuring proactive adjustments to processes.

Job Description :

• Foster a positive work environment by facilitating open communication between management and employees while addressing workplace issues and concerns promptly.
• Serve as a point of contact for employees regarding workplace policies, procedures, and conflict resolution.
• Conduct investigations into employee grievances, documenting findings and recommending appropriate actions.
• Stay informed about labor laws and regulations to ensure compliance and mitigate risks.

Job Description :

• Oversee daily HR operations, including employee onboarding, offboarding, and maintaining accurate employee records.
• Ensure the smooth execution of payroll, benefits administration, and leave management.
• Implement and maintain HR policies and procedures to ensure compliance with company standards and legal regulations.
• Support performance management processes, including appraisals and employee evaluations.
• Manage HR-related documentation and streamline processes for greater efficiency.
• Collaborate with HR teams to ensure consistent and effective service delivery across all functions.

Job Description :

• Manage the full recruitment cycle, from sourcing and screening candidates to coordinating interviews and extending job offers.
• Develop and implement effective sourcing strategies to attract top talent through various channels such as job boards, social media, and networking.
• Collaborate with department heads to understand hiring needs and ensure the recruitment process aligns with business goals.
• Conduct initial candidate assessments, including resume reviews and phone screenings, to evaluate qualifications and cultural fit.
• Maintain a candidate database and build strong talent pipelines for current and future hiring needs.
• Coordinate and facilitate onboarding activities to ensure a smooth transition for new hires.